Moneyback guarantee
We aim to provide our customers with the best levels of customer service and truly believe that we deliver. In fact, if you're not happy with our service then you'll get your money back. If you are happy, then please tell your friends. Techmates reserve the right to refuse anyone access to our service at our discretion.
We are open from 9am to Midnight everyday and support sessions are delivered as soon as we can, if we fail to provide your support within a timely manner then you have up to 7 days to cancel. If you do think we're being slow then it's most likely due to a technical issue, please contact us to get support immediately. We know what it's like to have an IT issue that needs to be sorted immediately and don't want anyone to suffer for longer than necessary but we de require that you pre-pay our fixed fee for a support session.
If we're not able to fulfil the support request to your satisfaction then please let us know and we'll happily try to resolve any remaining concerns for no additional charge. If you're still not satisfied or just wish to request your money-back then tell us and we'll give you a complete refund. We ask that refund requests are made within 30 days of receiving your support session, although requests outside of this time window may also be considered, we try our best to be as consumer friendly as possible. Requests for a refund must be made by emailing refund@techmates.co.uk, please state the name of the person that gave the support and a brief explanation about why you want a refund. We'll process this within 48 hours.
Privacy policy
At Techmates we take your privacy very seriously. We will never take any information from your computer without your permission. Our aim is to make your computer more secure from our visit as we always check that your system is up-to-date and has adequate virus and malware protection. We do not store any debit or credit card details and will not share any of your information with any third parties.
Website
We regularly make changes to this website, our products and promotions.
Every effort is made to ensure the accuracy and completeness of this site. Unfortunately there may be inaccuracies or typographical errors, if you spot any please let us know and we'll get them sorted as soon as possible. Where links are provided to external sites we do review the sites from time to time, however we are not responsible for their content.
No part of this website or it's design may be reproduced without our permission.
Liability
We endeavour to provide the very best IT service possible. However please be aware that whilst conversing with one of our Techmates that we cannot give assurance as to the accuracy or completeness of their information and as such cannot accept liability for it.
We also do not accept responsibility for any damages that may occur as a result of using our services.
Company information
Our registered company name is Techmates IT Services Limited, please note that any references to Techmates or techmates.co.uk are actually referring to our registered company. We are a UK registered limited company, our company number is 08630027 and our address is: Tech Hut, 18 Frances Avenue, Warwick, CV34 4QA.