What we do in 4 simple steps

What we do in 4 simple steps

Step 1
Got an IT issue that you can't easily fix?

What sort of IT problems do we solve?

  • Virus or Malware Removal
  • Computer is running slow
  • Struggling to setup your email account
  • Can’t get sound or video to work
  • Need to move contracts from your phone to your computer or visa versa
  • You can’t print
  • A programme won’t load or won’t install
  • You can’t find a file
  • You want to make sure your pictures and files are backed up
  • Your kids have made a mess of the computer and it needs cleaning up
  • You want some help with a programme or tool you’ve not used before
  • Any other general IT support issue
Step 2
Buy a fixed price Techmates support session from this website

Why choose Techmates.co.uk to help?

  • We charge a fixed fee so you don’t need to worry about the costs adding up
  • The chances are we’ve dealt with your issue before so we’ll know how to fix it quickly
  • Our staff also love solving new technical problems; we like a challenge
  • We are a UK based team
  • You pay through PayPal so you’re always in control
Step 3
We'll phone you, connect to your computer and try to fix the problem

How will we fix you computer?

  • Techmates.co.uk have a number of tools that can allow us to see what's on your computer screen and even control your keyboard and mouse all through the internet
  • You are always in control and you can stop us at any point
  • To gain control of your computer we will explain to you how to give us control and we use security passwords so that only we can gain control of your computer whilst you allow us
  • We phone you so that you don’t have to wait on the phone, this also means we pay the phone bill!
Step 4
Problem solved, if we can't fix it or you're unhappy we'll give you a full refund

What do our customers say?

  • “Its funny watching the mouse move around the screen on its own!”
  • “I would have spent hours, possibly days trying to fix this.”
  • “Thank you for sorting out my computer problems. The service was efficient and calls happened at the appointed times. I hope I never need your help again! But with computers that is uncertain so I am sure I will be back in touch. Great service and good value for money.”

Please don’t be afraid to try our service we’re here to solve your computer problems!

If we can’t solve your problem or if you aren’t happy with what we did we offer a full refund, you must just ask us for a refund within 7 days of receiving your support session.